Company Overview:

Our client is one of Europe’s fastest-growing PropTech companies, offering cutting-edge facility, maintenance, and ESG management software solutions for the commercial real estate industry. Our Singu platform currently manages over 200 million square meters of real estate for 500 clients across 33 countries, empowering property managers to fully digitalize and automate their facility, maintenance, and portfolio management tasks. We are at the forefront of the PropTech sector, paving the way for digital transformation in the real estate industry.

We are an engaging and vibrant company driven by curiosity and a commitment to helping digitalize real estate. Our company culture respects our diverse and unified teams, takes pride in our achievements, and highly values fun and the attitude of giving back to our communities and environment.

Job Description:

We are looking for a Customer Support Team Leader who will be responsible for building and developing a high-performing support team. The ideal candidate will streamline support processes, improve customer satisfaction, and prepare the team to handle clients from the DACH market and other international markets.

Responsibilities:

• Build and integrate the Customer Support team,

• Optimize support processes, reducing response times and increasing customer satisfaction,

• Select and implement tools and communication channels such as phone and chat,

• Create and automate workflows for ticket management, including status updates and process automation,

• Prepare the support team for handling German-speaking clients and other international markets,

• Monitor daily ticket flow, distribute tasks, and intervene in escalations when necessary,

• Collaborate with internal teams such as onboarding, Technical Account Manager, and hardware teams,

• Continuously improve customer experience and support quality.

Requirements:

• Bachelor’s degree or equivalent experience,

• Minimum 3 years of experience in Customer Support, with leadership experience in building support team,

• Strong customer focus, excellent communication skills, and the ability to motivate and develop team members,

• Fluent in English (C1/C2); German is a plus,

• Familiarity with ticketing systems (e.g., Jira, click-up) is advantageous,

• Strong organizational skills and attention to detail,

• Ability to work in a fast-paced, high-growth environment.

We offer:

• Attractive salary package,

• Opportunity to gain experience in a growing IT company,

• Annual budget for training and education – invest in yourself with a dedicated budget for learning and development, and gain knowledge without the need to take a day off,

• Flexible working hours and hybrid working,

• Family-like working atmosphere with a “you culture” in a company that values the “we”,

• Exciting and challenging projects with well-known brands in the real estate world,

• A diverse range of tasks and potential for further development within the team,

• Wiener Linien annual ticket,

• Annual team events,

• Apple equipment for all your work requirements.